At viv55, protecting the personal data of our Indonesian players is a core operational commitment. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
This Privacy Policy ("Policy") describes how viv55 ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "Player") who access or use the services available at viv55.net. By registering an account on viv55 or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the viv55 Platform.
viv55 is committed to handling your personal data responsibly, transparently, and securely. This Policy applies to all personal data collected in connection with your use of the viv55 Platform, including account registration, deposits and withdrawals via Indonesian payment channels, gameplay activity, customer support interactions, and participation in promotions and bonus programs.
This Policy should be read in conjunction with viv55's Terms & Conditions, which govern the overall contractual relationship between you and viv55, and our Responsible Gaming page, which describes the tools available to help you manage your gambling habits. In the event of any conflict between this Policy and the Terms & Conditions on matters of data privacy, this Policy shall prevail.
For the purposes of applicable data protection law, viv55 acts as the data controller in respect of your personal data. This means viv55 determines the purposes and means by which your personal data is processed. viv55 is an internationally licensed online gambling platform. Questions regarding this Policy or the exercise of your data rights should be directed to the viv55 Data Protection contact at: [email protected] with the subject line "Data Privacy Request".
viv55 collects personal data only to the extent necessary to operate the Platform, comply with applicable regulatory obligations, and deliver a safe, personalized gambling experience to Indonesian players. The categories of personal data we collect are described below.
viv55 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless voluntarily disclosed by a Player in the context of a responsible gaming request (e.g., a self-exclusion request citing a gambling disorder). Any such sensitive data is handled with heightened security controls and is never used for marketing purposes.
We collect personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct submission by you | Account registration form, KYC document upload, deposit/withdrawal requests, support chat messages, email correspondence, responsible gaming limit requests. |
| Automated technical collection | Cookies, session tokens, server-side logs, IP address capture, device fingerprinting, gameplay event logs generated during each game session. |
| Third-party payment processors | Transaction confirmation data received from BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other supported Indonesian payment providers. |
| KYC and identity verification partners | Verification results (pass/fail), document authenticity scores, and fraud-risk indicators returned by viv55's third-party KYC verification service provider. |
| Game providers | Game round outcomes, RTP data, and session statistics returned by integrated providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. |
viv55 uses your personal data strictly for the purposes described below. We do not use your data for purposes incompatible with those for which it was originally collected without first obtaining your explicit consent.
To create and maintain your viv55 account, authenticate your logins, process deposits and withdrawals in IDR via Indonesian bank and e-wallet channels, settle bets and game outcomes, apply bonuses and promotions to your account, and provide customer support in response to your enquiries.
To perform KYC verification before processing your first withdrawal and at any subsequent point required by our compliance framework. To verify that you are at least 21 years of age and a resident of Indonesia. To meet anti-money laundering (AML) and counter-terrorism financing (CTF) obligations applicable to our international operating licence.
To monitor your gambling activity for indicators of problem gambling, including unusual increases in deposit frequency, session length, or bet size. To enforce any deposit limits, session time limits, cool-off periods, or self-exclusion requests you have set on your account. To proactively reach out to Players showing signs of gambling harm.
To detect and prevent unauthorized account access, bonus abuse, money laundering, use of automated betting tools, multi-accounting, and other forms of fraud or prohibited conduct. To investigate and resolve any disputes or formal complaints submitted to viv55.
To analyze aggregated, anonymized usage data to improve the performance, design, and content of the viv55 Platform. To conduct A/B testing of new features. To optimize the display of game categories, promotional banners, and payment method options for Indonesian players.
To send you promotional emails, bonus offers, and platform updates where you have opted in to receive such communications. You may withdraw your marketing consent at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
viv55 will never use your personal data to send unsolicited SMS messages to your Indonesian mobile number without prior explicit consent. We will never sell or rent your personal data to third-party marketers or advertising networks under any circumstances.
Each processing activity carried out by viv55 is underpinned by one or more of the following lawful bases:
viv55 does not sell, trade, or rent your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent required.
We engage carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include: KYC and identity verification providers; payment gateway operators facilitating IDR transactions via Indonesian banks and e-wallets; cloud hosting and data storage providers; fraud detection and cybersecurity vendors; and email delivery platforms used to send account-related and promotional communications. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose beyond the specific services they provide to viv55.
When you play games supplied by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others), a limited set of session data — including your viv55 Player ID, bet amounts, and game outcomes — is shared with those providers solely to facilitate gameplay, settle results, and resolve disputes. Game providers are contractually prohibited from using this data for any other purpose.
viv55 may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are compelled to do so by a valid legal order, warrant, or regulatory request. We will notify you of any such disclosure unless prohibited from doing so by the relevant legal order.
In the event of a merger, acquisition, restructuring, or sale of all or a substantial part of viv55's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
viv55 will never share your personal data with Indonesian government bodies, tax authorities, or law enforcement agencies except where compelled to do so by a binding legal obligation. We do not proactively report player activity to any Indonesian regulatory authority.
viv55 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyze how Indonesian players use the site. The types of cookies we use are described below.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, login state management, CSRF protection, load balancing. These cookies are essential to the Platform's operation and cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your preferred game lobby view, language display settings, and responsible gaming notification preferences. | Up to 12 months |
| Analytics | Aggregated, anonymized data on page views, navigation paths, and feature usage — used to improve Platform design and performance. No individually identifiable data is processed. | Up to 24 months |
| Marketing | Used only with your explicit consent to measure the effectiveness of promotional campaigns and display relevant bonus offers. You may opt out at any time. | Up to 12 months |
You may manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the viv55 Platform, including your ability to log in and place bets.
viv55 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements applicable to our international gambling licence.
At the end of any applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with an identified individual.
viv55 implements a comprehensive range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our key security controls include:
While viv55 employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own viv55 login credentials. Never share your username or password with anyone — viv55 staff will never ask for your password. If you suspect your account has been compromised, contact us immediately at [email protected].
As a viv55 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Username]". We will respond within 30 days of receiving a valid request.
Request a copy of all personal data viv55 holds about you, including what it is, why we hold it, and who we have shared it with.
Request correction of any inaccurate or incomplete personal data held on your viv55 account. Some corrections may require updated KYC documentation.
Request deletion of your personal data where we no longer have a lawful basis to retain it. This right is subject to our legal retention obligations described in Section 9.
Request that we restrict the processing of your personal data while a dispute regarding its accuracy or our lawful basis for processing it is being resolved.
Request a structured, machine-readable copy of the personal data you have provided to viv55, which you may then transfer to another service provider of your choice.
Object to the processing of your personal data for direct marketing purposes, or to processing carried out on the basis of viv55's legitimate interests, where you have grounds relating to your particular situation.
Where processing is based on your consent (e.g., marketing emails, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe viv55 has not handled your personal data in accordance with this Policy, you have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction governing our operating licence.
The viv55 Platform is strictly intended for adults aged 21 and older. viv55 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in our KYC process and must be completed before any withdrawal is processed.
If you are a parent or guardian and you believe that a minor has registered an account on viv55 or provided us with their personal data without your consent, please contact us immediately at [email protected]. Upon verification of the report, viv55 will immediately suspend the relevant account, delete any personal data collected in connection with it, and refund any deposits to the verified payment source. viv55 cooperates fully with any investigation by the relevant authorities into underage gambling.
21+ only. Gambling under the age of 21 is strictly prohibited on the viv55 Platform. Any account found to belong to a person under 21 will be permanently closed immediately upon discovery, and all funds will be returned to the depositing payment method after verification.
The viv55 Platform integrates with third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and payment processors (including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja) to deliver our core services. While viv55 takes reasonable steps to ensure that all integrated partners maintain appropriate data protection standards, each third-party provider operates under its own privacy policy and data practices.
viv55 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party platforms you access in connection with your viv55 experience, including your bank's or e-wallet provider's own terms regarding how they handle transaction data.
viv55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material — for example, a new category of data collection, a new sharing arrangement with a third party, or a change in the legal basis for any processing activity — we will notify you by email to your registered account address at least 14 days before the changes take effect.
For non-material changes (such as typographical corrections, clarifications of existing practices, or updates to contact information), the revised Policy will be published on this page with an updated "Last updated" date at the top. Your continued use of the viv55 Platform following the effective date of any amendment constitutes your acknowledgment of and agreement to the revised Policy.
We recommend that you review this Privacy Policy periodically. The version currently published on this page at viv55.net/privacy-policy is always the authoritative, current version.
If you have questions about this Privacy Policy, wish to exercise any of your data rights as described in Section 11, or need to report a potential data security incident, please contact the viv55 Data Protection team using the details below:
viv55 will acknowledge receipt of all data rights requests within 5 business days and provide a full substantive response within 30 days. In cases of particular complexity or where multiple rights are being exercised simultaneously, this period may be extended by a further 60 days, in which case viv55 will notify you of the extension and the reasons for it within the initial 30-day period.
viv55's customer support team includes native Indonesian-speaking agents available around the clock. You are welcome to submit general privacy queries in Indonesian; however, formal data rights requests and complaints must be submitted in English to ensure accurate review by our international compliance team.
Your Data, Protected
From the moment you register to every IDR transaction you make, viv55 applies multiple layers of protection to your personal data.
Every connection between your device and viv55 is secured with industry-standard 256-bit SSL/TLS encryption. Whether you are logging in from Jakarta, Surabaya, or Bali, your personal data and payment information are fully encrypted in transit at all times.
viv55's identity verification process ensures that only legitimate, age-verified Indonesian players hold active accounts. KYC documents are stored in encrypted form and are accessible only by authorized compliance personnel — never by general customer support staff.
viv55 will never sell, rent, or trade your personal data to any third-party advertiser, data broker, or marketing network. Your information is used exclusively to deliver and improve the viv55 Platform experience — nothing more, nothing less.
You hold eight distinct data rights over the personal information viv55 holds about you — including the rights to access, correct, delete, and export your data. Submit a request at any time by emailing our Data Protection team, and we will respond within 30 days.
Transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja are processed through encrypted payment gateways. Third-party deposits are prohibited, and all payment details are stored in encrypted form to prevent unauthorized financial access.
viv55 uses gameplay and account data to proactively identify players who may be experiencing gambling-related harm. This monitoring is carried out transparently, in your interest, and in accordance with our Responsible Gaming commitment. You can review and adjust your limits at any time from within your account settings.
Play live casino, sportsbook, slots, and togel markets on viv55 with full confidence that your personal data and IDR transactions are protected by industry-leading security. 21+ only.